ITIL-4-Foundation Exam Simulation: ITIL 4 Foundation Exam & ITIL-4-Foundation Study Guide Materials

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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.

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ITIL 4 Foundation Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

A. Information and technology
B. Value streams and processes
C. Organizations and people
D. Partners and suppliers

Answer: C

Explanation:
This dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.

NEW QUESTION # 15
What are the KEY stakeholder groups mat service providers should cooperate with?

A. Customers
B. Relationship managers
C. Developers
D. Suppliers

Answer: A

Explanation:
Customers are one of the key stakeholder groups that service providers should cooperate with. Customers are the persons who define the requirements for a service and take responsibility for the outcomes of service consumption1. Customers can be internal or external to the service provider's organization2. Customers are essential for value co-creation, as they provide feedback, resources, and demand for services3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 18; [ITIL
4 Practice Guide: Customer Relationship Management], page 7.

NEW QUESTION # 16
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A. Bottlenecks in the service provider's workflow are identified.
B. The complexities of the service provider's IT systems are identified.
C. Service providers are able to respond more quickly to customer needs
D. The service provider gains a better understanding of the customer experience.

Answer: C

NEW QUESTION # 17
Which practice nurtures links with stakeholders at strategic and tactical levels'?

A. Supplier management
B. Continual improvement
C. Relationship management
D. Service level management

Answer: C

NEW QUESTION # 18
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

A. 1 and 4
B. 2 and 3
C. 1 and 2
D. 3 and 4

Answer: D

Explanation:
Explanation
You need to use all of your resources as effectively and efficiently as you can. This means that you should automate wherever you can, and use people only for tasks that can't be automated. It also means that you need to think carefully about what you can automate and about the circumstances where only a person will do; and about simplifying those processes you do decide to automate to eliminate wasteful or inefficient steps.
You should always optimize the work BEFORE you automate it, as automating something that is inefficient or ineffective may just result in you doing the wrong thing faster!
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions

NEW QUESTION # 19
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